THE CONSUMER PROTECTION ACT, 2019

ACT NO. 35 OF 2019 · Enacted [9th August, 2019.] · 107 sections

PRELIMINARY

Section 1.Short title, extent, commencement and application.

Section 2.Definitions.

CONSUMER PROTECTION COUNCILS.

Section 3.Central Consumer Protection Council.

Section 4.Procedure for meetings of Central Council.

Section 5.Objects of Central Council.

Section 6.State Consumer Protection Councils.

Section 7.Objects of State Council.

Section 8.District Consumer Protection Council.

Section 9.Objects of District Council.

CENTRAL CONSUMER PROTECTION AUTHORITY

Section 10.Establishment of Central Consumer Protection Authority.

Section 11.Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners.

Section 12.Vacancy, etc., not to invalidate proceedings of Central Authority.

Section 13.Appointment of officers, experts, professionals and other employees of Central Authority.

Section 14.Procedure of Central Authority.

Section 15.Investigation Wing.

Section 16.Power of District Collector.

Section 17.Complaints to authorities.

Section 18.Powers and functions of Central Authority.

Section 19.Power of Central Authority to refer matter for investigation or to other Regulator.

Section 20.Power of Central Authority to recall goods, etc.

Section 21.Power of Central Authority to issue directions and penalties against false or misleading advertisements.

Section 22.Search and seizure.

Section 23.Designation of any statutory authority or body to function as Central Authority.

Section 24.Appeal.

Section 25.Grants by Central Government.

Section 26.Accounts and audit.

Section 27.Furnishing of annual reports, etc.

CONSUMER DISPUTES REDRESSAL COMMISSION

Section 28.Establishment of District Consumer Disputes Redressal Commission.

Section 29.Qualifications, etc., of President and members of District Commission.

Section 30.Salaries, allowances and other terms and conditions of service of President and members of District Commission.

Section 31.Transitional provision.

Section 32.Vacancy in office of member of District Commission.

Section 33.Officers and other employees of District Commission.

Section 34.Jurisdiction of District Commission.

Section 35.Manner in which complaint shall be made.

Section 36.Proceedings before District Commission.

Section 37.Reference to mediation.

Section 38.Procedure on admission of complaint.

Section 39.Findings of District Commission.

Section 40.Review by District Commission in certain cases.

Section 41.Appeal against order of District Commission.

Section 42.Establishment of State Consumer Disputes Redressal Commission.

Section 43.Qualifications, etc., of President and members of State Commission.

Section 44.Salaries, allowances and other terms and conditions of service of President and members of State Commission.

Section 45.Transitional provision.

Section 46.Officers and employees of State Commission.

Section 47.Jurisdiction of State Commission.

Section 48.Transfer of cases.

Section 49.Procedure applicable to State Commission.

Section 50.Review by State Commission in certain cases.

Section 51.Appeal to National Commission.

Section 52.Hearing of appeal.

Section 53.Establishment of National Consumer Disputes Redressal Commission.

Section 54.Composition of National Commission.

Section 55.Qualifications, etc., of President and members of National Commission.

Section 56.Transitional provision.

Section 57.Other officers and employees of National Commission.

Section 58.Jurisdiction of National Commission.

Section 59.Procedure applicable to National Commission.

Section 60.Review by National Commission in certain cases.

Section 61.Power to set aside ex parte orders.

Section 62.Transfer of cases.

Section 63.Vacancy in office of President of National Commission.

Section 64.Vacancies or defects in appointment not to invalidate orders.

Section 65.Service of notice, etc.

Section 66.Experts to assist National Commission or State Commission.

Section 67.Appeal against order of National Commission.

Section 68.Finality of orders.

Section 69.Limitation period.

Section 70.Administrative control.

Section 71.Enforcement of orders of District Commission, State Commission and National Commission.

Section 72.Penalty for non-compliance of order.

Section 73.Appeal against order passed under section 72.

MEDIATION

Section 74.Establishment of consumer mediation cell.

Section 75.Empanelment of mediators.

Section 76.Nomination of mediators from panel.

Section 77.Duty of mediator to disclose certain facts.

Section 78.Replacement of mediator in certain cases.

Section 79.Procedure for mediation.

Section 80.Settlement through mediation.

Section 81.Recording settlement and passing of order.

PRODUCT LIABILLITY

Section 82.Application of Chapter.

Section 83.Product liability action.

Section 84.Liability of product manufacturer.

Section 85.Liability of product service provider.

Section 86.Liability of product sellers.

Section 87.Exceptions to product liability action.

OFFENCES AND PENALTIES

Section 88.Penalty for non-compliance of direction of Central Authority.

Section 89.Punishment for false or misleading advertisement.

Section 90.Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant.

Section 91.Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods.

Section 92.Cognizance of offence by court.

Section 93.Vexatious search.

MISCELLANEOUS

Section 94.Measures to prevent unfair trade practices in e-commerce, direct selling, etc.

Section 95.Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants.

Section 96.Compounding of offences.

Section 97.Manner of crediting penalty.

Section 98.Protection of action taken in good faith.

Section 99.Power to give directions by Central Government.

Section 100.Act not in derogation of any other.

Section 101.Power of Central Government to make rules.

Section 102.Power of State Government to make rules.

Section 103.Power of National Commission to make regulations.

Section 104.Power of Central Authority to make regulations.

Section 105.Rules and regulations to be laid before each House of Parliament.

Section 106.Power to Remove Difficulties.

Section 107.Repeal and savings.