THE CONSUMER PROTECTION ACT, 1986

ACT NO. 68 OF 1986 · Enacted [24th December, 1986.] · 48 sections

PRELIMINARY

Section 1.Short title, extent, commencement and application.

Section 2.Definitions.

Section 3.Act not in derogation of any other law.

CONSUMER PROTECTION COUNCILS

Section 4.The Central Consumer Protection Council.

Section 5.Procedure for meetings of the Central Council.

Section 6.Objects of the Central Council.

Section 7.The State Consumer Protection Councils.

Section 8.Objects of the State Council.

Section 8A.The District Consumer Protection Council.

Section 8B.Objects of the District Council.

CONSUMER DISPUTES REDRESSAL AGENCIES

Section 9.Establishment of Consumer Disputes Redressal Agencies.

Section 10.Composition of the District Forum.

Section 11.Jurisdiction of the District Forum.

Section 12.Manner in which complaint shall be made.

Section 13.Procedure on admission of complaint.

Section 14.Finding of the District Forum.

Section 15.Appeal.

Section 16.Composition of the State Commission.

Section 17.Jurisdiction of the State Commission.

Section 17A.Transfer of cases.

Section 17B.Circuit Benches.

Section 18.Procedure applicable to State Commissions.

Section 18A.[Omitted.]

Section 19.Appeals.

Section 19A.Hearing of appeal.

Section 20.Composition of the National Commission.

Section 21.Jurisdiction of the National Commission.

Section 22.Power and procedure applicable to the National Commission.

Section 22A.Power to set aside ex parte orders.

Section 22B.Transfer of cases.

Section 22C.Circuit Benches.

Section 22D.Vacancy in the office of the President.

Section 22E.Qualifications, terms and conditions of service of President and Member.

Section 23.Appeal.

Section 24.Finality of orders.

Section 24A.Limitation period.

Section 24B.Administrative control.

Section 25.Enforcement of orders of the District Forum, the State Commission or the National Commission.

Section 26.Dismissal of frivolous or vexatious complaints.

Section 27.Penalties.

Section 27A.Appeal against order passed under section 27.

MISCELLANEOUS

Section 28.Protection of action taken in good faith.

Section 28A.Service of notice, etc.

Section 29.Power to remove difficulties.

Section 29A.Vacancies or defects in appointment not to invalidate orders.

Section 30.Power to make rules.

Section 30A.Power of the National Commission to make regulations.

Section 31.Rules and regulations to be laid before each House of Parliament.